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05-26-2020, 07:03 PM | #11 |
Dreadnok Sniper
Join Date: Apr 2008
Location: MetroWest MA
Posts: 390
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I bought some figures from them last month. I messaged with the owner who said he was making his shipments to the US the following week. He had worked with a broker to get this done in light of the Covid issues. I followed up to get tracking a week later with no response. I have continued to follow up by phone and email over the last 30 days with absolutely no response to emails and calls since I placed my order. My last message mentioned a paypal chargeback if I didn't hear back. Today I was refunded without any message or explanation. I am happy to have my money back, but I would rather have what I purchased. Unless you want a headache and to loan this fool your money for a month or more, don't waste your time. He claims to have been in business for 18 years now, but I can't imagine how with this type of customer service.
Caveat Emptor |
05-26-2020, 07:27 PM | #12 |
Banned
Join Date: Feb 2019
Posts: 10,010
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Quote:
I bought some figures from them last month. I messaged with the owner who said he was making his shipments to the US the following week. He had worked with a broker to get this done in light of the Covid issues. I followed up to get tracking a week later with no response. I have continued to follow up by phone and email over the last 30 days with absolutely no response to emails and calls since I placed my order. My last message mentioned a paypal chargeback if I didn't hear back. Today I was refunded without any message or explanation. I am happy to have my money back, but I would rather have what I purchased. Unless you want a headache and to loan this fool your money for a month or more, don't waste your time. He claims to have been in business for 18 years now, but I can't imagine how with this type of customer service.
Caveat Emptor |
05-26-2020, 09:08 PM | #13 |
Dreadnok Sniper
Join Date: Apr 2008
Location: MetroWest MA
Posts: 390
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How do you know this? Do you know him personally?
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05-26-2020, 09:15 PM | #14 |
Banned
Join Date: Feb 2019
Posts: 10,010
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05-26-2020, 09:39 PM | #15 |
Dreadnok Sniper
Join Date: Apr 2008
Location: MetroWest MA
Posts: 390
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It said the same before I ordered, so I contacted him for shipping time estimate. I placed my order and he said it would go out the following week (a month ago). If something happened since, he could have communicated, which he did not. Not one reply to at least half a dozen voicemails and emails.
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