|12-15-2008, 09:59 PM||#1|
Join Date: Jun 2008
There probably is another thread but here I've never had this happen to me and everyone who buys from this joke of an online retailer must know.
I looked on my credit card statement and decided to check on my purchases. Well I haven't bought anything in the last month so I noticed a charge from HTS. Well i checked my account added up my other partial shipment purchases and everything was accounted for. I also had no orders within a month of that charge. I call up HTS and apparently they've somehow messed up my account and combined it with a guy on the east coast. Turns out I am now paying for all of his purchases. Of course they won't give me any info even though I am paying for these purchases. Ive called my credit card company to dispute the charges and have now learned that after wasting the last hour of my life that the customer service there really is the absolute worst. I always thought it wasn't very good but now I can safely say it is the worst. Lesson here is to check your statements and go right to your credit card company. Spent 5 minutes on the phone with them and it was taken care of. Hasbro can take care of the dispute and waste their own time. I imagine when they get the dispute they will find a way to screw it up and put it on me since everyone I spoke to was completely incompetent. The best part is they tried to blame my credit card company for their obvious mistake.
No apologies, no admissions of fault and nothing done to even try to make things right to a customer who didn't lose their temper. What a POS organization.
IlliniJoe's Buy/Sell/Trade List
|12-15-2008, 10:10 PM||#2|
Join Date: Sep 2007
Location: San Diego, CA
We have not herd HTS side of the story either, other than what you have disclosed.
|12-15-2008, 10:17 PM||#3|
Join Date: Jun 2008
Also, thank you for giving me the opportunity to use the term "poppycock".
|12-15-2008, 10:18 PM||#4|
Join Date: Apr 2008
Ever been to ABC Warehouse???
|12-16-2008, 01:07 PM||#5|
Join Date: Dec 2008
What do expect now days from these companies. They don't care about the customer. That's why most of them are going belly up. The pay their CEO $1,000,000,000 a year for what. They don't pay their employees crap who are really making the company run. It sucks that you got treated like that and had to deal with an issue like that. Good thing ur cc company fixed it for you. Unfortunately, HTS is more than likely like the next company and won't offer u and apology or compensation for THEIR error.
|12-16-2008, 01:12 PM||#6|
Join Date: Sep 2007
Location: Monrovia, CA
|12-16-2008, 02:03 PM||#7|
Join Date: Jan 2007
So that's where those Skyhawk charges went... Man that sucks.
Tales of the Dead Eleven:
--How is it that I'm wearing a grey undershirt... but my bellybutton lint is still blue?
|12-16-2008, 02:05 PM||#8|
a series of tubes
Join Date: Jan 2008
Thanks for the information. I just checked my statements to make sure everything was kosher...
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