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11-12-2008, 01:51 AM | #1 |
Btchin RckStr Frm M.A.R.S
Join Date: Aug 2008
Location: Castle McCullen
Posts: 6,127
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Is it worth calling them? I bought a camo SS and the arms are chipping where the elbow bends.....wouldn't bother me if it didn't look so aweful now.. Was wondering if anyone had to deal with them about an issue with an uncommon figure if there is even anything they can do?
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11-12-2008, 01:55 AM | #2 |
I Ride with Claymore!!!
Join Date: Aug 2008
Location: Alexandria, Virginia
Posts: 6,821
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I didn't know you could call.
My brother has written them about once a month since he was 7... never heard back. Of course, early on, he basically just asked for Skystrikers like Hasbro was Santa. I really couldn't guess about what he's been mailing them about lately.
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11-12-2008, 01:57 AM | #3 |
Btchin RckStr Frm M.A.R.S
Join Date: Aug 2008
Location: Castle McCullen
Posts: 6,127
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Yeah the number is on their website. I called today but they were closed for an all company event....
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11-12-2008, 01:01 PM | #4 |
Btchin RckStr Frm M.A.R.S
Join Date: Aug 2008
Location: Castle McCullen
Posts: 6,127
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So I called them and the woman I spoke to was very friendly. She referenced the Tunnel Rat Storm Shadow pack, and eventually found the Storm Shadow with the camo. She said because these are collector's items I would have to send mine back in but they would send me out a brand new one.
The number for them is 1-800-327-8264
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11-12-2008, 03:45 PM | #5 |
cobra lackey
Join Date: Nov 2008
Location: nyc
Posts: 3,140
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Quote:
So I called them and the woman I spoke to was very friendly. She referenced the Tunnel Rat Storm Shadow pack, and eventually found the Storm Shadow with the camo. She said because these are collector's items I would have to send mine back in but they would send me out a brand new one.
The number for them is 1-800-327-8264 |
11-12-2008, 05:34 PM | #6 |
Btchin RckStr Frm M.A.R.S
Join Date: Aug 2008
Location: Castle McCullen
Posts: 6,127
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I explained my situation to the lady and she said I would be getting the same one back. I thought about this too, but the arms are so damaged from crappy assembly it is unbearable to look at.
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