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My mean letter to Target... |
09-03-2008, 08:06 PM
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#1 (permalink)
| | Dreadnok MC Member Join Date: Aug 2008 Location: Dallas Posts: 59 | My mean letter to Target...
What caused me to do such a thing?! Well I don't know about you guys but the Targets around me have a real crap selection. I pop in at least once a week and it's the same sad sight; about 4 random single carded Joes and 3 picked over comic packs. It's lame but whats even worse is when you search "G.I. Joe" on their web-site you get nothing on the toys... just books and DVDs.
So I wrote them an e-mail and here it is. Let me know if it's right on the money or if I'm over reacting!? I'll post their reply when I get it.
As advised I added a petition to sign so if you want to be added post "add me to petition" and put your name and city/state where your from. Thanks guys!!
This letter is in regards to the lack of G.I. Joe merchandise found in your stores as well as on your on-line web site. To be more specific I’m talking about the new 25th anniversary line of action figures and vehicles. I know it may seem “silly” to you to be complaining about toys but I should point out that I find it “silly” that your stores can’t show a fair representation of something simple as a toy line. My issues are as stated:
1. The lack of merchandise and variety found on your store pegs and shelves.
2. Your stores raised their prices on your single carded G.I. Joes by a dollar yet fail to offer a decent supply of merchandise.
3. The total lack of interest from your store associates about this products unavailability.
4. Little to none cooperation from store associates about when this product will be re-stocked.
5. Your on-line store has zero G.I. Joe action figures and vehicles featured on your web-site. This is very disturbing due to the fact that your company has “Target Exclusives” from this line.
6. When searching your on-line store on 9/04/08 for “G.I. Joe” the only things found are books, DVDs and party supplies.
I know these are just a handful of complaints but they stack up when they all involve a single toy line. I hope this issue is resolved in the future and I thank you for your time in reading this message.
Enclosed is a petition of name from Target customers experiencing the same issues discussed in the letter above:
Name/ City and State
T. Renick...............Dallas, TX.
Robin Caldwell......Tukwila, WA.
P. Dillon...............Temple, TX.
B.Shoquist..............Hurst, TX.
Michael...............Southern CA.
Eric Bright.............Tucson, AZ.
Last edited by Dreadnoks-R-Go; 09-04-2008 at 04:19 PM.
Reason: edit content
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09-03-2008, 08:09 PM
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#2 (permalink)
| | Happiness is 3 3/4" tall Join Date: Aug 2008 Location: Cobra Island Posts: 1,949 | I went to 2 targets today and the Pegs were full. | |
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09-03-2008, 08:10 PM
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#3 (permalink)
| | Dreadnok MC Member Join Date: Aug 2008 Location: Dallas Posts: 59 | I must be very unlucky... | |
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09-03-2008, 08:11 PM
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#4 (permalink)
| | Phantom Army Commander Join Date: Mar 2008 Location: Hanging at the hostel with the Techno Twins Slad And Veeder Posts: 3,016 | I'm seeing plenty of joes now that target thinks they can get almost 10 bucks a figure. The only reason i even bother with target is to find a ONE rattler. Other than the upcoming battle pack in novemeber Target can bite my shinny metal ass :> | |
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09-03-2008, 08:12 PM
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#5 (permalink)
| | HAVE YOU SEEN THIS MAN??? Join Date: Jul 2008 Location: San Bernardino County, California Posts: 1,201 | Good letter; However, I tried contacting them like this once when I had a bad customer service experience (over a lamp, mind you, not toys). Sent the e-mail, no response. Called their corporate office, and was told "well sir, the customer is not always right."
So good luck with your letter... hope it yields better results. | |
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09-03-2008, 08:15 PM
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#6 (permalink)
| | Phantom Army Commander Join Date: Mar 2008 Location: Hanging at the hostel with the Techno Twins Slad And Veeder Posts: 3,016 | Target has become one of the Rudest chains I have been to. It used to be Wal-mart but now target has really just become a true joke. | |
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09-03-2008, 08:20 PM
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#7 (permalink)
| | I killed Optimus Prime Join Date: Sep 2007 Location: Here, there, everywhere... Posts: 2,064 | Quote:
Originally Posted by Lantern_Lad  Called their corporate office, and was told "well sir, the customer is not always right." | Hah! Seriously? Did you mention the "customer is always right" line, or did they whip that out on their own? | |
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09-03-2008, 08:23 PM
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#8 (permalink)
| | King of Spain Join Date: Jan 2008 Location: Workin at the Pizza Pizza Posts: 861 | I've emailed them twice before and all I got was a canned response both times, saying somesuch bull$#!+ about how they would forward my "concerns" to the merchandisers or buyers. I bet they just wrote me off as another toy geek and threw my letter in the memory hole. | |
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09-03-2008, 08:29 PM
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#9 (permalink)
| | Dreadnok MC Member Join Date: Aug 2008 Location: Dallas Posts: 59 | I'm sure me e-mail will fall on deaf ears (or eyes in this matter?!) but I feel a bit better about the matter. I mean, come on, the whole target web-site with no figures to be found is pretty lame! | |
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09-03-2008, 08:39 PM
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#10 (permalink)
| | Cobra Viper Join Date: Jul 2008 Location: CA Posts: 225 | My roommate e-mailed Target in regards to their lackluster selection of star wars (before they were flooded with the clone wars line...and they can keep those.) What he received in reply was basically an automated response, with such memorable quotes as "Here at Target, we're excited about our selection!" and "We try to assure each and every customer is satisfied"
...yet they didn't take into account one WASN'T.
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