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08-06-2008, 05:35 PM | #41 |
Iron Grenadier
Join Date: Oct 2007
Location: Buffalo, NY
Posts: 674
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It should be no different whether you're helping a customer asking about toys, or a little old lady asking where the Tide is. Regardless of how much money you make, or how crappy you think you're being treated. Your first job above all others if you are on the sales floor is to help the customer.
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08-06-2008, 05:38 PM | #42 |
Banned
Join Date: May 2008
Location: Hisstank Wrestling Federation!
Posts: 17,654
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And I should poop skittles so all the children of the world can enjoy delicious candy.
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08-06-2008, 06:10 PM | #43 |
Cobra Sith Lord
Join Date: Sep 2007
Location: Surf City, CA
Posts: 9,604
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My first real job was working at Target and I have to say no matter how stupid or irritated a customer I got I always strived to meet their needs and not cave in to the mentality of being a "mediocre" employee. The #1 golden rule in customer service................"The customer is always right". It's hard to abide by but ultimately you have to try hard to adhere to it. Customers are what keep the business that writes your paycheck afloat. And I would say customers are not all a-holes by any means. I'd say 33% are awesome, 33% are just....well they're just there and then you have the other 33% that are raging d*@kheads. I also have to say that a lot of times an asshole would end up being really nice and polite if I just responded to their inquiries with some courteous behavior. It's when you roll your eyes and slouch over and act as though you don't care when the customer then becomes irate. If you want to make money (even if it's only 5-8 dollars an hour) then you damn well better work hard for it. I don't understand, if you want to make good money, you work harder. If an employee is bitter about his wage then maybe he's in the wrong occupation or maybe he needs to work hard and actually earn that pay increase.
Seems like everybody these days thinks they deserve to make money right out of HS. Sorry, you have to earn your stripes in the workplace.
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08-06-2008, 06:19 PM | #44 |
Banned
Join Date: May 2008
Location: Hisstank Wrestling Federation!
Posts: 17,654
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Maybe the customers should actually show up to the store instead of calling them about a product that they won't be able to hold for them anyway. Yeah, everybody should work hard and try their best. With that said... don't be offended when some teenage kid with a boatload of work to do doesn't want to go digging on the floor or in the stock room for some pushy customer who won't be happy with any other answer beside "Why yes we do. We'll hold it as long as you'd like!". I actually liked working retail. Even more I liked working toys, but customers have to understand that the world does not revolve around them. If the customer were always right they'd already know the answers to their stupid questions.
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08-06-2008, 06:29 PM | #45 |
Cobra Sith Lord
Join Date: Sep 2007
Location: Surf City, CA
Posts: 9,604
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I guess you could say that you just have to roll with the punches and accept the fact that customers being pushy comes with the territory. It's still not a good excuse for being a sub-par employee no matter what the situation is. If I'm a supervisor or manager, I would expect 100% effort from my employees and nothing less. You have to earn a raise, not slack off or leave customers dissatisfied or angry.
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08-06-2008, 06:38 PM | #46 |
Banned
Join Date: May 2008
Location: Hisstank Wrestling Federation!
Posts: 17,654
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I actually agree with you. The people in question have a lot to learn about responsibility. But responsible people don't stay in those jobs for long. The nature of retail is to keep costs down and that includes the help. Less than stellar costumer service is to be expected in that line of work. In their defense, part of the problem is that we expect them to be experts on every single item in the store. If we want experts then maybe we should stop bashing the so called scalpers and pay extra for the service.
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08-06-2008, 06:39 PM | #47 |
Cobra Sith Lord
Join Date: Sep 2007
Location: Surf City, CA
Posts: 9,604
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You're fired!!! LOL, just kidding. I do agree with you.
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08-06-2008, 06:40 PM | #48 |
NORMAL CITIZEN
Join Date: Mar 2008
Location: VALLEY OF WASTOIDS
Posts: 251
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Some college kid who's only working there to pay for beer and car insurance doesn't care about you or your toys.
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08-06-2008, 06:43 PM | #49 |
Boner Ninja
Join Date: Sep 2007
Location: The IL
Posts: 3,279
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If there weren't customers there wouldn't be a store. Or, so Sam once told me.
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08-06-2008, 06:49 PM | #50 |
Cobra Sith Lord
Join Date: Sep 2007
Location: Surf City, CA
Posts: 9,604
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Quote:
And the college kid working there has to understand that the customer who wants to buy a toy (and in essence putting money into the store that pays the college kid so he can get his beer and insurance) also doesn't care about the college kid's beer and car insurance.
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