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08-07-2008, 03:12 AM | #91 |
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I myself have never called Walmart (and Target dosn't exist up here... what kind of store is it exactly? just toys, or is it a dept store?) Anyway... I do remember being with my friend (the Joe fan who runs the hobby store) when he called them once looking for Stargate Atlantis boxsets... the conversation went like this
"do you have stargate atlantis season 1 in stock? "what's that?" "a dvd set" "let me check" "we have Stargate S G, is that what you're looking for?" What always bugs me is a lack of product knowledge in store reps... of course it's impossible to know everything, but you should know your dept or section pretty well, so you can properly assist customers. |
08-07-2008, 03:14 AM | #92 |
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I myself have never called Walmart (and Target dosn't exist up here... what kind of store is it exactly? just toys, or is it a dept store?) Anyway... I do remember being with my friend (the Joe fan who runs the hobby store) when he called them once looking for Stargate Atlantis boxsets... the conversation went like this
"do you have stargate atlantis season 1 in stock? "what's that?" "a dvd set" "let me check" "we have Stargate S G, is that what you're looking for?" What always bugs me is a lack of product knowledge in store reps... of course it's impossible to know everything, but you should know your dept or section pretty well, so you can properly assist customers. Targets are usually as big as most walmarts and carry the same items. they tend to be clean and organized unlike Walmart. |
Dark 5cythe |
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08-07-2008, 03:17 AM | #93 |
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Target is the direct competitor to Walmart. The only difference is that Target is a little more expensive because its for "better" customers. not the poor people who generally frequent walmart.
Targets are usually as big as most walmarts and carry the same items. they tend to be clean and organized unlike Walmart. |
08-07-2008, 03:48 AM | #94 |
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HEY NOW!!! I work for Walmart and yes, I give a shit about the customer(s). In fact, I give 2 shits! If a customer calls looking for assistance in toys, I will go and LOOK for what they want and if we don't have it, I'll look it up in the computer and tell them which store locally DOES have it (I'll even call that store to confirm it). And it's not just in toys either. Furniture, sporting goods, hba, pets, electronics... you name it and I can find it. I've worked every department in that store so I have a pretty good grasp of where anything is. If I don't know, I find somebody who does.
When it comes to customer service, I DO give a shit. I do it because I know that if I were in THEIR shoes, I would want someone like myself to help them find what they're looking for. No, the customer is not always right. But the customer DOES pay my salary and put food in mine and my wife's mouths so yeah, I'm gonna bend over backwards to help them - even though it's the right thing to do anyway. And that boys and girls.. is why he is "SHOCK-WAVE-THE-MAGNIFICENT" FTW! |
08-07-2008, 03:53 AM | #95 |
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Target is kinda like Wal-Mart only more expensive and less crowded. As for basic knowledge of the product at Wal-Mart you've gotta cut them some slack because they sell everything. And not knowing the name of every science fiction series on DVD doesn't exactly make you a horrible employee.
Anyway... my gripe about product knowledge is more a general thing not limited to Walmart (if you work in a comic store you should know your batmans from your captain americas for example... I've seen people who don't). And the story was mostly just meant to be amusing... |
08-07-2008, 09:12 AM | #96 |
yeah......
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yes because thinking its lazy to call Target and ask an associate to find a Duke for you means I have no interaction skills.
"Then, I'd say I hope your not in customer service!" Quote:
I'd say you have that reversed
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Last edited by sharke; 08-07-2008 at 09:20 AM.. |
08-07-2008, 09:50 AM | #97 |
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I find that calling around is for the most part a wast of time. Although On occasion I'll get a competent/Willing employee, that will take the time out to check and actually inform me there is new stock in. Also putting the stuff on hold for me at the customer service desk.That is only at target I get help like that! 24hour WalMart's are great if you can be there around restocking hours. Most of the time you just have to ask someone working stock to help. They will most of the time,pull anything with out a street date off the pallet and opener up for you.
It's the Hot~Wheels guys that F*** it up for everyone els! I hear lots of employees complaining about that group of collectors all the time. |
08-07-2008, 10:17 AM | #98 |
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Target Online Job Application - Homeland Stupidity
Read the comments on bottom of this page to see where stupidity leads you. It's funny. |
08-07-2008, 10:18 AM | #99 |
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Well I have a Sister who works for Target and my GF works for Walmart........My sis is told by the managers at Target to help people with whatever they need.......My GF is told by her Managers (LSMs) to act dumb and to not help........
Walmart as a whole dont care....there are the few Employees who do but not enough. When your told by your managers to act dumb and not help is stupid....and yes they might not make much but they still get paid. If you hate your Job so much and cant take time to help a "GUEST" than you need to go find a new job........ I find Target is better.......they get more stock (Walmarts here get none except walmart 40 mins away)...... Target might be alittle more Expensive but at least their people seem to care.....and they have stock....... |
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08-07-2008, 01:13 PM | #100 |
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LoL I just said "you couldn't know everything" but again I think you should have some basic knowledge of your section... put people who actually know about shoes in the shoe section and people who know about sewing in the cloth and sewing materials section.
Anyway... my gripe about product knowledge is more a general thing not limited to Walmart (if you work in a comic store you should know your batmans from your captain americas for example... I've seen people who don't). And the story was mostly just meant to be amusing... |
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