|12-27-2008, 07:24 PM||#1|
Join Date: Dec 2008
Location: New Hampster
Okay here's my issue...I ordered a figure from an EBay auction by Backstage toys. When my Zartan arrives, I get a 10% coupon for my next purchase. So naturally my gf who handles all the EBaying goes back onto their EBay store and orders a batch of 4 figures. All buy it now. But after the fact they claim we can only use the coupon through their official site and not their EBay store. So she asks if it would be possible to pull the order and purchase the same figures from their official site. So rather than a reply, they open a unpaid dispute on us. WTF?!? So we pay them, and yesterday my package arrives. We ordered SnowSerpent, AirTrooper, GoldDestro, and Serpentor. We get all but Serpentor. So I email them yesterday asking if Serpy was shipped seperately.
And I am still waiting on a reply.
Yknow, I can understand how the EBay system works, and that since we originally commited to their BuyItNow price we have to pay it, not a problem, but to not bother will a simple reply and just throw a dispute at us seems to be a bit excessive. I would have let that slide and ordered future figures with the discounts we recieve but now Im missing a figure that I paid for with no explanation in sight and I honestly dont feel like doing buisness with this outfit anymore.
Anyone else have issues with these guys? And how is the Hasbro store?
|12-27-2008, 07:29 PM||#2|
Join Date: Jul 2008
Location: THE GARDEN STATE OF EDEN!
the hasbro online store? its great, you get codes an shit to save money. but it sucks if you are a army builder. but other then that i use it all the time.
|12-28-2008, 01:53 AM||#3|
Join Date: Dec 2008
Location: New Hampster
Ive looked over the Hasbro Store, and Im pretty sure that Backstage Toys has lost my buisness and I will be buying from the source. I still havent heard back from them, so Im going to have to dispute them right back on my Serpy. Sad that its come to this, but unprofessionalism of this magnitude calls for me to fight fire with teh fire.
Does anybody think Im wrong in this situation? IMO it could have been easily handled, and they would have gained a dedicated customer. Instead I have to deal with their bullshit, stoop to their level, trash their name in public, and take my buisness elsewhere.
|12-28-2008, 01:56 AM||#4|
Join Date: Feb 2008
Location: Charlotte, NC
Check out the OuterRim collectibles. He is a new sponsor and his prices are the same, if not better than Hasbro toy shop
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