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07-09-2009, 03:47 PM | #81 |
Cobra Viper
Join Date: Sep 2007
Posts: 314
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As well versed as you are, arrogence get's you nothing.
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07-09-2009, 03:49 PM | #82 |
Deceptiron
Join Date: Jan 2009
Location: Wandering
Posts: 10,851
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Quote:
There was no risk there, good sir. In my own humble opinion, your post definately succeeded beyond any and all possible expectations, and I'll make sure to save it for the next time anyone asks about where to shop for their collecting needs.
And again, thank you for making it clear in no uncertain terms that your enterpise is so successful that my business (and I think I speak for at least a few other people here) is not needed. |
07-09-2009, 03:50 PM | #83 |
Hisstank.Com General
Join Date: Jun 2008
Location: PA
Posts: 10,816
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SmallJoes,
If you're going to raise the price on the Cobra set because it's selling so much faster than the Joe set, then why wasn't the Joe set's price LOWERED correspondingly? That would certainly help balance out the rate of sales between both. Originally you were comfortable with both sets selling for a total of $70, $5 more than the pair of sets goes for together. So the Joe set should be lowered to $24 in order to achieve sell-through of both separately sold sets at the same price you wanted originally. Otherwise people are perfectly accurate to say you're just trying to increase your profits, not trying to balance out the sell-through of each set like you claim. Anyone whose order was completely cancelled should be offered the option to purchase the amount of sets that your (secret?) limit is set at, for the original price. These people are trying to be your best customers and instead you let them order NOTHING compared to thousands of others who each gave you less sales? How does that hold up to basic logic let alone the notion of providing decent customer service? There is absolutely nothing outrageous or abusive or whatever other pejorative you want to use about ordering a measly FIVE sets. I have absolutely no problem with you setting a purchase limit even to one set per person, but to say someone who ordered FIVE sets was taking advantage of anything is ludicrous and offensive to collectors everywhere. Five is not an "army" by any stretch of the imagination. That's less than the bare minimum needed to make a decent battle scene diorama with any troop builder figure. I have more of most 25AC troop figures than that, and far more of some like B.A.T.S. Not because I need to "have more" than the next collector, but because this is simply the amount reasonably needed to make a battle scene in the tradition of the comics and cartoons. For someone who's supposedly dealt with collectors as customers for years, you're exhibiting as much ignorance in this thread about common collecting habits as the average Walmart employee. Note that I nor anyone I know tried to order any of these from SmallJoes, but I agree that the actions they took were horrendous. And I don't want to hear that it affected "only" 3 people. If it "only" harmed 3 people, then it shouldn't be that much trouble to correct the situation for "only" 3 people either. |
07-09-2009, 03:51 PM | #84 |
Sniper for hire
Join Date: Feb 2008
Location: Mckinney, TX
Posts: 1,683
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I stopped ordering from SJ awhile ago, I will be getting my 7-packs and anything else from BBTS for a VERY long time.
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07-09-2009, 03:59 PM | #85 |
Cobra Viper
Join Date: Sep 2007
Posts: 314
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Amen!
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07-09-2009, 03:59 PM | #86 |
seigie
Join Date: Mar 2008
Location: edmonton, canada
Posts: 3,562
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I've ordered from Smalljoes many a time and have had nothing but good expierences with them, and everytime someone was looking for a recommendation, I always gave a glowing one. Corey can run his business anyway he chooses, but I'll admit, this leaves a sour taste in my mouth, not the price increase or the "hidden limit" perse, but the fact that they were outright cancelled without giving the buyer any options or notification.
The optics, no matter which way you slice it look bad. I'm pretty sure Smalljoes lost more than a few customers this day. |
07-09-2009, 04:02 PM | #87 |
Mad Scientist at Large
Join Date: Jun 2008
Location: Portland, OR
Posts: 14,793
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This woman is a hotel inspector.
This man is a (delitefully vulgar) chef. One goes to hotels to advise hoteliers on how to improve their failing hotels, the other goes to restaurantiers to tell them how to improve their failing restaurants. They have TWO things in common. 1. Both have increadibly entertaining shows on the BBC and BBC America (and I normally hate reality shows with a passion). 2. Both give the same piece of advice again and again above all others; "DON'T PISS OFF THE LOCALS!" And they're both right, as any first year business student will tell you. Bad PR is very easy to get, and very hard to erase, so when you walk in here like your balls are the mountains, talk down to your customers (in a public forum of all places), and tell them they're a minority so you don't care what they think, you're not doing yourself any favors. Again, it's your business and you can run it however you damn well please, but taking such a tone with your customer base would leave anyone who ever ran a real business aghast. Even Microsoft and Walmart at least pretend to give a damn when something goes pants. BTW: If my local liquor store accidentally sticks the price of a 12oz bottle of Jack on a 24oz bottle, they are legaly obligated to sell it to me at that price no matter how much they don't like it because it was their error. I'd like to know, as an online customer, how online shops might think they can get away with that? Even when I make a bid on ebay, it's considered that I'm entering a binding contract, so how might an independant seller located in the US think otherwise? That's my question, a question of legality and a very valid one I think. |
07-09-2009, 04:08 PM | #88 |
Rogue Assassin
Join Date: Nov 2007
Location: California
Posts: 483
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I don't get it. If a company makes 2 kinds of yogurt and one is a hot seller and one is not, they still both cost the same at the store. So why charge more for one 7-pack than the other?
__________________
-"DJ CRUSH" |
07-09-2009, 04:11 PM | #89 |
I collect stuff
Join Date: Nov 2004
Location: Texas
Posts: 2,357
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Quote:
Just my opinion.
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07-09-2009, 04:11 PM | #90 |
Cobra Viper
Join Date: Mar 2008
Location: Sigh...back in Delaware. (The South Carolina of the Mid West)
Posts: 267
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