toywiz.com issue

OK, so I know Toywiz is a sponsor of hisstank.com, but let me tell you what happened:

My mom, bless her, took it upon herself of finding the super hard to find (stupid Hasbro) Renegades Storm Shadow online. She found one on Toywiz's website...for almost $60. She bought it. I told her she paid waaaay too much, but...anywho. She got the package in the mail last week. Now, she paid over $7 for shipping and handling...for ONE FIGURE. Which tells me priority shipping, right? Nope. First class. Well, they're a business, they need to make money...so why overcharge on shipping AND slack off on the packing of the figure!??! That's right, they didn't put one scrap of packing material in the package, and the box was just the right size to fit the figure in.

It gets better...

When she got the package, the box was damaged, with one of those post office stickers proclaiming their innocence about the damage. You know, the one that says, "this package was received damaged/open by the postal service" or whatever. She opens the box and finds not only that there is no packing material, but the super rare Storm Shadow's package has been crushed. The only thing in the box was the damaged figure and the invoice. NO PACKING MATERIAL.

As a webstore that sells toys, and collectables, this should be unheard of. So, here's my plea:

BOYCOTT TOYWIZ.COM!!! They will overcharge, ship without packing material, they won't mark it fragile, they'll overcharge on shipping, and won't replace the damaged item!

That's right, they didn't mark the package fragile. When we contacted them, they refused to replace the figure because "it would cost too much." COST TOO MUCH!?!?!?! They get a figure for $5 and charge over 10 times that and they say it will cost too much!?!?!?

We're returning the figure in the same box, in the same condition, with no packaging and no fragile markings. I'm also reporting them to the Better Business Bureau (they begged my mom not to, but I'm going to-this is unacceptable) and my mom's posting negative feedback on yahoo. And, I'm posting this message on yojoe.com and hisstank.com's message boards.

If you agree that toywiz.com's treatment of this situation was wrong, BOYCOTT THEM! DON'T BUY ANYTHING FROM THEM!!!!

So did they give you a refund? I assume so since you sent it back to them.

Quietly waits while this thread magically disappears....

We are shipping it back today. I was assured of a refund. But, this was after calling and being hung up on by the operator I was talking to...So I had more than one phone call involved. And the guy I talked to said that they don't guarantee mint packaging, and they didn't think it mattered anyway, since they figured the figure would have been ripped open and played with (even though the figure was $60). Go figure. Incompetence...

Originally Posted by Periscope

We are shipping it back today. I was assured of a refund. But, this was after calling and being hung up on by the operator I was talking to...So I had more than one phone call involved. And the guy I talked to said that they don't guarantee mint packaging, and they didn't think it mattered anyway, since they figured the figure would have been ripped open and played with (even though the figure was $60). Go figure. Incompetence...

Well I don't think its worth boycotting since they offered you a refund.

Was it advertised as a Mint carded item? If so they should have delivered a mint, carded item. If it was just advertised as a toy, they scalped the hell out of you (well, your mom actually) but they delivered what they promised. 1 complete toy. Of course 7 dollars is outrageous for shipping of one figure (really so when they are already making a substantial profit on it). Still, unless they specified that it was to be delivered as MOMC they aren't at fault.

Dirty, dirty scalpers yes, but if we boycotted all the scalpers we may as well start with Ebay and Amazon......

I've bought figures from Toy Wiz in the past and never had a problem with them. Of course I open all my toys. I totally agree that they charge too much money so I would definitely avoid them if possible. The thing is, sometimes they have really hard to find figures that no one else has and I just have to buy from them, lol. I just can't help myself!

Can't really complain about the shipping price if you click on it and buy it. As for the rest, if they gave you a refund then that's pretty much all you can expect with businesses nowadays. Just take the money and go somewhere else.

If the refund goes through, I agree with the others and take the money and go somewhere else. Its awesome your mom did it for you as a gift though.

Originally Posted by RogueWingnut

If the refund goes through, I agree with the others and take the money and go somewhere else. Its awesome your mom did it for you as a gift though.

I was thinking the same thing, lol! $67 for a single action figure is sick! Your mom rocks, bro. Don't forget, Mother's Day is around the corner. You owe mom big time, lol!