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View Full Version : Sideshow quality?

Mr. Gone
10-11-2010, 01:11 PM
has anyone else been having issues with broken and flimsy parts on these super-expensive figures? I've had a few issues with things arriving snapped inside the box, being that I understand some of the plastic is so small it might be structurally inferior. I appreciate any feedback on this topic.
RolandofGilead
10-11-2010, 01:17 PM
You should let Sideshow know about any issues and they will repair or replace your item hassle free. I had a Bespin Luke Skywalker figure's hand break off while I was trying to switch it out. Sideshow had me mail it back and replaced it immediately.
vadersquest
10-11-2010, 01:22 PM
I have had a few things break. All I had to do was send them a pic of the broken item and they mailed me the replacement part. The same thing happened with a few crushed boxes. Give them a call and they will make it right.
Mr. Gone
10-11-2010, 01:34 PM
super! I thank you for the help and will contact Sideshow tomorrow. In the past I have just re-bought items and ate the cost, but this new gun isn't cheap on eBay at all, and money is tight now, as is for everyone. thanks again...
mrclean08
10-15-2010, 12:59 AM
It's good to know Sideshow has good customer support.
Mr. Gone
10-17-2010, 08:42 PM
update: talked to someone who took down my info and problem and promised to contact me within 2 weeks.
2ndname
10-20-2010, 12:03 AM
Hope it works out for you.
Hawk 7222
10-25-2010, 05:20 PM
I had a messed up Flint belt/harness. SS Sent a new one.
Mr. Gone
10-27-2010, 06:50 PM
update: Sideshow contacted me within a few days of emailing them and had a gun searched for and sent to me for only the cost of shipping! once again....Sideshow rocks!

ps - I now have to call them regarding my Flint.....just opened him to find damage to his belt/pants.
Phobos_Deimos
10-27-2010, 07:48 PM
Sideshow customer support is great. Replaced my Firefly backpack...no problems.
Mermaniel
10-27-2010, 08:10 PM
Does this mean that the plastic used is brittle and might break in a couple of years? that would suck.
DPrime
11-04-2010, 02:57 PM
Not me, but yeah, the customer service is quite good.

I'm a little worried about the Flint waiting for me back home, hearing that two of you had issues with the same thing...