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Thread
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Planet Green Valley 1:18 Scale Figures
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12-05-2019, 05:45 AM
Grippen
Crimson Guard
Join Date: Sep 2007
Location: Portugal/UK
Posts: 3,128
Quote:
Originally Posted by
fogger1138
That seems like a great way to lose customers out of the gate.
Then by now Hasbro, Mattel and other would have closed their action figure business.
I'm not talking about major quality issues, but many of the ones reported online were not that serious for me, like extra paint in the guns, some sloppy paint apps etc...
And this is not valid for toys only, everything you buy nowadays has quality problems. Some are detected by customers, others aren't, and some customers just don't care if they see it. Companies realized that its more likely to loose market share if they keep delaying things then just putting them out with some quality risks. Later they fix it in future productions and replace the complaining customers with the parts or new products. It's more profitable and less market share risky like this.
Some people don't like this approach but its the world we live in. Returning to PGV, with the exception of the mold issue which is something serious, many of the reported ones could have been solved as they go, even if they had to ship a gun, head or whatever later. As it is they will loose followers, whether they can regain them, I don't know. Depended if someone else shows up with astronaut figures as well.
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