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Repacker Thread and Rants
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05-24-2016, 01:56 PM
hardcorps
just a Marine
Join Date: Mar 2014
Location: central PA
Posts: 1,681
Quote:
Originally Posted by
80sKid
I will say that being polite gets you a lot further in life in most instances and a TRU it's no different. When the last round of 50th figures came out it seemed like they were never going to hit my TRU, they had been out over two months at this point. A manager walked up to me and asked if they could help me find anything and I started telling them I collect G.I. Joes and made some jokes about being n adult collector, nerd, etc... we laughed and he told me how he collects WWE figures and understood the whole collecting scene. We talked for a few more minutes and then he said hold on let me check something for you. He said a truck had come in but they just started to unload it. He radioed in to the guy on the truck and gave him their store code(s) for Joes and they indeed had some product. He went to the truck and the two of them dug through and found the boxes and brought them out. I was able to get fresh cases of both the 2-packs and 3-packs. I really expressed my gratitude for them going the extra mile for me. I have been plenty of times since and got the same treatment from him and any other supervisor/manager there. It's how I got multiple Gung-ho/Shadow Guard packs. It's also made my collecting of the 6" SW BS line much easier. All I am saying is it's as simple as being nice, striking up a conversation, treating employees like human beings, thanking them for their efforts even if futile and they will usually help you out the best they can.
Yeah, you got lucky. I have had similar experiences, but the TRU employee took me to the computer, and looked at the same TRU.com website we all order from. I was still polite to him while thinking, man, I could have done this at home and how does the TRU.com website help you find what is in the store?
We used to have two TRUs in the area. The older one closed up but they had good customer service. When they were clearancing off the LOTR (maybe Hobbit) action figures, I went in with my daughter to look for some and the guy found what they had in the back.
The new TRU though, every employee acts like they hate being there, hate toys, and hate you personally. I am sure the job sucks, lots of jobs suck. At least while you are there, do your freaking job. Part of that job is being able to find items, tell a customer if they are in the store, and if they are getting more in.
hardcorps
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