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Thread
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Wal-Mart tips
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07-21-2008, 08:45 AM
Akunin
Banned
Join Date: Jul 2008
Location: .
Posts: 784
Tips for those buying retail. Tips given are for Wal-Mart purchases but other retailers have similar policies.
Please take your time to read and understand the rights you have as a customer.
If any you notice any of these policies being violated notify the store Manager/Co-Manager or ask to speak with Asset Protection regarding employee misconduct and policy violations. Don’t waste your time with a Merchandise Supervisor or Customer Service Manager/Supervisor, take it to the top. If you feel your concerns HAVE NOT been addressed, the Service desk has numbers you can call to speak with the District Manager.
Customer Satisfaction is Guaranteed.
This is a rule of respect for the customer and the people that work at Wal-Mart. If you do not threat (physical violence) or swear your concerns MUST be addressed.
Wal-Mart 10 foot Rule:
ANY customer within ten feet of ANY associate MUST be greeted and asked if any assistance is needed. This is Wal-Mart Policy.
Wal-Mart holding policy:
No sellable merchandise can be held. This merchandise cannot be kept in the back room or in any part of the store to be purchased at a later time.
Off the clock Associates, and associate purchases:
Any hourly Associate cannot access any part of the merchandise store room for any reason. They are only allowed in the back room to visit with management or go to the break room during scheduled break times. If any associate is seen leaving the back room with ANY merchandise notify Management immediately, this is a policy violation. Any non-food merchandise purchases are not allowed in the back room for any reason. All non-food merchandise purchases must be kept at the Service Desk to be picked up after work or taken to their car. No associate can buy any merchandise while on the clock, only food items can be purchased at the 15 min breaks. General Merchandise purchases can only be made while off the clock. Such as during an associates lunch break and after the work shift has ended.
Things won’t change if good people do nothing. It sounds like a mass case of role syndrome. Associates becoming to comfortable with their store and forget what they are there for. By you bringing any violations to managements attention you, the customer, are benefiting from management reviewing and reminding the associates there the policies that are in place at every Wal-Mart.
Akunin
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