TFW2005
Hisstank
Thundercats
TokuNation
Toyark
Home
News
G.I. Joe Movie
G.I. Joe Classified
G.I. Joe Vintage
Compatible Military Toys
G.I. Joe Comics
G.I. Joe Conventions
All News Categories
Photo Shoots
Database
G.I. Joe Database Index
G.I. Joe Classified
G.I. Joe 25th Anniversary
G.I. Joe Resolute
G.I. Joe Movie
G.I. Joe Pursuit of Cobra
G.I. Joe Renegades
G.I. Joe 30th Anniversary
G.I. Joe Retaliation
G.I. Joe Basic
G.I. Joe 50th Anniversary
G.I. Joe Con & Club
G.I. Joe FSS
Forum
Recent Posts Page
Characters
Snake Eyes
Cobra Commander
Destro
Baroness
Storm Shadow
Roadblock
Companies
Fun Pub
IDW
DeNA
Sideshow
Gentle Giant
Boss Fight
Ori Toy
Marauder
HissTank.com
>
HissTank.com - G.I. Joe
Integration
User Name
Remember Me?
Password
Rules
Register
Community
Today's Posts
Search
Community Links
Social Groups
Pictures & Albums
Members List
Search Forums
Show Threads
Show Posts
Advanced Search
Go to Page...
Thread
:
Bad customer service from Hasbro (I know everyone is suprised...)
View Single Post
06-03-2008, 10:04 PM
groundhog7s
Cobra Viper
Join Date: Feb 2008
Location: Indiana
Posts: 157
Thought I'd share an interesting experience with Hasbro customer serivice. I got a Captain America Superhero Squad figure for my kids a month ago that ended up being broken. I contacted Hasbro and they said to send it to them for a replacement. They did say that if there wasn't the same thing available they would replace it with something similar.
So today I have a package from Hasbro on my doorstep. I was hoping for something I'd ordered from HTS, but when I looked inside, it was a Spytroops Roadblock with DVD figure from 2003. There was no note (or any kind of packing) in the box. I contacted HTS to see if it came from them, but they knew nothing about it. While talking to them, I remembered sending in the Cap figure so I called Hasbro next and, sure enough, this was my replacement since they didn't have anymore Marvel figures. I had to tell them that I was really disappointed with the way they handled it. The operator told me that they just sent me something of equal value. I pointed out that it was a five year old figure from a totally different brand and that just seemed like bad service. He put me on hold and after a while said they would send out another label to ship this back and that his superviser said they would be getting more Marvel figures in soon and would replace it with that. I'm not holding my breath right now.
So if you're interested in getting any Spytroops, just send something to be replaced and you've got a good chance of getting some.
groundhog7s
View Public Profile
Send a private message to groundhog7s
Find More Posts by groundhog7s
Sponsors
Recent Threads
G.I.Joe Classified Picture thread
G.I. Joe Classified Series Official Thread 2024!
NON-G.I. Joe Play Sets That Rock!
Delta-17 o-ring line
Pick the next VAMP-level vehicle
I WANT TO ARGUE! Part XXI, About the 2024 HasLab
Super7 Ultimates (Could-be the Official) Thread
Top 5 LEAST liked characters or figures from GI Joe
Modern G.I.Joe Haul thread
Classifeid sized OV-10 Bronco Variant
THE INITIATIVE Dio-Story
Customizer's Water Cooler
Classified Recondo (Retro)
Classified Duke (Retro)
Classified Scarlett (Retro)
O-Ring Returns to G.I. Joe
3D Printing Advice
Battle Action Force Returns!
THEN and NOW
Sparks
Marauder Task Force Super Thread
Classified Night Force Jodie "Shooter"...
Whose waist is this?
Classified Clutch with VAMP (Multi-Purpose Attack...
New Classified Firefly: Did yours have tight joints or...
Recent Off Topic Threads
What song are you listening to?
2024 Toy Hauls
Hisstank Late Night thread...
Last Movie You Watched?
G.I. Joe March Madness 2024 Round 3 Dreadnok...
Recent B/S/T Threads
looking for weapons and assorted pieces 25th Ann -50...
80s GI Joe Vehicles & Aircraft
Hellion42's BST list
Wtb 82-83 file cards or?.
Closet Cleanout...
Vintage Tomahawk for sale, 99% complete
FOR SALE: "Master of Disguise" Zartan, Pulse...
MagicWazard's B/S/T thread