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Thread
:
So I challenged store manager for wave 7 and 8
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05-26-2008, 09:25 PM
אבדון
Banned
Join Date: Apr 2008
Location: it's a very small world
Posts: 210
Quote:
Originally Posted by
Agent-GHQ
So I was at target because I learned that this particular store had approximately 90 pieces on hand. Yup, you herd it right, approximately 90 pieces on hand.
Upon arrival, there were about 12 figures on the peg and i'm like something is wrong here. They had all but the Hiss Driver and Cobra Vipers.
So I approached an associate and asked if they can help me. I ask if they can pull out more figures from the back because according to the store records, it shows this location had about 90 figures "On Hand."
I also told the store associates that I was looking for the Cobra Vipers and the Hiss Drivers as well as the ones already on the pegs.
The store associate replied and said "Sorry Sir, but we can not pull out more from the back until the pegs are low." "And that we want it to be fair for other customers to get a chance at getting the figures as well." The associate further stated that "There are notification that says can not pull more figures from the back."
At this point, I was disappointed and completely disagree with this particular Target store's policy. And so I requested to speak with the store manager on duty.
So the store manager arrived and I introduced myself and shook her hands firmly, like I mean business ya know!!
I informed her that I strongly and completely disagree with her store policy regarding action figures. And that if anything, the policy does more damages than good. So I began to explain to her my reasons.
For one, there were no signs or notifications regarding limits or "Store associates can not pull out more stocks from the back room."
Secondly, the store policy is not nationwide and its something this particular store came up with.
Third, its not fair for those customers who makes the effort to arrive at the crack of dawn to compete against other customers.
Last, I feel that it should be a "First come first serve basis." And I further told the Manager that if you want something, you have to make the effort to get it because things don't just come to you. You have to earn it.
I also told her that the last Target I went to had no problem pulling out more figures from the back room. In addition, that is how quality customer services is all about. To go above and beyond the expectations of valued customers.
The store manager re-evaluated the situation and decided to bring more figures from the back. In fact, they had two toy associates hauled out about nine cases of wave 7 and one case of wave 8.
FYI: there were other retailers that I got my figures from besides Target.
"OH NO" YOU GONNA START SOME SHIT WITH THIS ONE.
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