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Bad eBay Buyers/Sellers List
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02-07-2010, 12:40 PM
StormShadow73
Banned
Join Date: Aug 2008
Location: Bristol, RI
Posts: 413
Hey Tankers this is the email I sent to the buyer. I think I handled it correctly given the circumstances:
I tried to contact you at the phone number you have registered w/eBay, but when I called the number it said it is no longer in service. I am the owner of Ocean State Collectibles. I am aware of the email my assistant sent to you in reply to your original email. I ran you email by some of my on line colleagues, and they agree that your email comes off like you are trying to put one over on me. That being said, I packaged the item myself so I know for a fact it was not “packaged poorly” as you claim. I surrounded the item in bubble wrap, but due to the size it had to be packaged in an awkward position. You had the option to purchase insurance bit you chose not to. Our auction clearly stated we are not responsible for items once they ship out, that is why we strongly advise purchasing insurance, which is available on all of our auctions. Bottom line is there are 2 ways we can resolve this:
1)If you want a refund, you must return the item back to us IN THE SAME CONDITION THAT WE SENT IT TO YOU. THE SAME CONDITION THAT IT IS IN THE PICTURE ON THE AUCTION. You will have to pay for the shipping back to us. Also you will need to take a picture of both the item and the box it came in and email us the pictures at
[email protected]
. Once you have done this a refund will be issued provided you have met these requirements. The other option is:
2)Although we know what condition this item was in when we shipped it, we pride ourselves on customer service. To make up for your aggravation, instead of going through the refund process, we would like to ship you a brand new GI Joe The Rise of Cobra action figure. Right now we have 2 different figures in stock, both new on sealed card. We have City Strike Snake Eyes & Arctic Threat Storm Shadow. We will gladly ship either one of these to you for free, and we will also pick up the shipping out to you as well. On top of this you get to keep the RHINO item. If this option is acceptable to you rather than receiving a refund, please let us know by responding to this email letting us know which figure you would like w/your complete address and contact phone number. We will email you back with the delivery confirmation number of your figure. Please let us know which route you would like to take as soon as you can. Thank you.
Raymond Carr
Ocean State Collectibles
StormShadow73
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