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Thread
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Bad eBay Buyers/Sellers List
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02-07-2010, 12:25 PM
StormShadow73
Banned
Join Date: Aug 2008
Location: Bristol, RI
Posts: 413
Quote:
Originally Posted by
NC Joe
Even if they had purchased insurance, the USPS probably wouldn't pay for the claim. From what I've been told, you have to provide the original packing materials to the post office for them to inspect and they almost always refuse to pay. They usually say that it was the shipper's fault for not packing it well enough.
I sold some Street Fighter figures last week and one of them arrived with a broken arm, and I packed them really well also, so it does happen. It was a small amount so I gave a refund without requiring the buyer to send it back.
In your case, I would send an e-mail and ask the buyer to send it back. Send it through ebay so they'll have a record of it. I'd also go ahead and contact paypal and see how they say to handle the situation. If I'm not mistaken I believe that buyers are now required to provide shipping information for returning an item. If they have filed a claim, Paypal shouldn't issue them a refund until they have proof that the item was delivered back to you.
Or you could at least ask the buyer to send you a picture of the broken piece. Due to the tone of their e-mail, it seems like they're trying to pull one over on you.
I agree. That was the impression I got when I read it. I went ahead and tried to get the member's contact info. eBay emailed me the member's addy and phone number. I called the number and surprise surprise the number is no longer in service. In reference to Lody's post, actually the seller is only responsible for making insurance available. Sellers are not required to make insurance mandatory.
Asfor PayPal, yes they do require the buyer ship the item back before a refund is given and include a tracking number. But all PayPal does to verify that is once it says "delivered" the seller is automatically issued the refund, regardless of what condition the item is shipped back in. And if it is not in the same condition, then that's a whole lengthy proccess.
Bottom line is, I am not a dishonest person, and I ask to be treated the same in retrurn. I have a feeling I am going to end up eating this item, the cost of what it sold for and shipping. And I will not be able to re-sell it.
StormShadow73
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