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How is Hasbro's Customer Service?
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01-29-2010, 05:48 PM
Killswitch
Cobra Soldier
Join Date: Jul 2009
Location: Springfield
Posts: 18
I had two things happen like that. Back when the Target HISS came out I got one with one of the rollers "deformed"...bent bad enough that it wouldn't roll. Since it was a Target exclusive they said that there was absolutely nothing they could do and all I wanted was a replacement and even explained that one would work from a regular HISS Tank but it didn't matter.
That was around the time the Target ones were getting hard to find and the Black ones were coming out. I got very lucky though...the manager at Target had one sent from another store to theirs...which btw almost never happens and they let me exchange it. Later I bought a Black HISS at Toys R Us and had the decal problem you mentioned.
I called hasbro again and they refused to do anything stating that they didn't have separate parts...I guess nothing they have is American made anymore or even assembled here...which is a whole other issue in itself. I had to exchange it where I bought it.
I hate doing that because returns like that can drive up the purchase price for the consumer and that's a shame for such simple matters. You've actually had better luck my friend even though is a complete pain in back end!
Killswitch
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